When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We may require additional security details including faxed or e-mailed documentation and a landline number before goods are dispatched. We reserve the right to cancel a contract if this information is not sufficient.
Goods are not supplied on a trial basis.
All prices quoted are inclusive of VAT, unless otherwise stated.
Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
Access, Mastercard, Visa, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.
Your credit/debit card will be charged at the time of order in order to secure the goods.
Personal or business cheques are welcome. Please make cheques payable to SAPPHIRES LTD. Cheques need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.
Personal or business cheques may be express cleared for a £15 fee.
No property or title of the goods shall pass from Sapphires to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
All products are covered by manufacturer's warranty.
Line Faders, Cross Faders, Cables and Stylus are not guaranteed unless otherwise stated.
Terms and conditions on acceptance of Warranty returns:
(i)Units returned for repair/replacement under warranty are accepted in good faith on the understanding they have faults due to “manufacturing defects” which are covered under the terms of the Manufacturer’s warranty.
These units are accepted by ourselves in good faith on the understanding that should it be discovered at a later stage, or after inspection by the Manufacturer or their appointed/approved service agents they are found either not to be faulty, or to have faults due to accidental damage, misuse or abuse these units will have incurred costs to Decks which would need to be recovered from the purchaser to cover carriage and service centre costs not reclaimable from the Manufacturers in handling these goods.
(ii) Units returned under Manufacturer's warranty may not under any circumstances be opened by the end user/non official service centre's. If the relevant official service centre is aware of the unit being opened the units warranty will be voided and costs will incur to the purchaser.
All shipments in transit from Sapphires are covered by carrier's insurance.
A signature will be required at time of receipt and goods cannot be left without such signature.
Claims for non delivery, missing items or damage to goods in transit must be made within 7 working days of expected delivery time. Any claims made after this time will not be accepted.
'Dead on arrival' : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Sapphires as soon as possible.
The faulty goods will then be collected (within the UK only) by Sapphires' courier.
Any unwanted items that wish to be returned will be subject to a re-stocking fee.
Any item returned with no fault found will be subject to a minimum £89 handling charge.
Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to Sapphires are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.
Acceptable orders which have been placed and cleared* by 4pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, Sapphires will contact the customer to inform them of any delay.
Please note for December online ordering: Some parts of the UK will be experiencing delivery delays due
to the amount of parcels our courier DPD is having to handle.
Poor weather in some parts of the country will also be a factor and your delivery may be delayed.
*Sapphires define 'cleared orders' as orders that have cleared funds and security checks.
All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going 'live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").
The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
A) If a consumer exercises his/her right to cancel a Contract, Sapphires shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
A2) the Goods are marked, damaged or not in the same condition in which they are sold.
The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items.
We will only price match against UK authorised dealers. We do not match the prices of dealers abroad.
Products packed in Blister Packs (sealed plastic), cannot be returned if the blister pack has been opened.
Once opened, headphones cannot be replaced or refunds cannot be given due to hygiene reasons but can be sent for repair if within the guarantee period.
Software products may not be returned and hardware products containing software products that have been registered may also not be returned.
Duplicate invoices will be sent at a cost of £10.
All images are copyright of Sapphires Ltd unless supplied by manufacturer.
Goods supplied to European customers carry a return to base warranty.
Free recycling under the WEEE directive
We use a number of status indicators to explain our current stock levels in an attempt to correctly set our customers delivery expectation at the time of order, these status are:
- In Stock - the item is in stock and available for next dispatch*
- Available To Order - the item is available to order from our suppliers, in many cases these items have already been ordered and are on there way to us
- Pre-order - the item has not yet been released, you can reserve your product from the first UK shipment that is received with a minimum deposit of 10%
- Out Of Stock - the item is currently out of stock with our supplier and we do not have any indication of upcoming stock availability
Our web site does not receive a live stock feed, this may mean that from time to time (especially during busy periods such as Black Friday or when we run special promotions) we are currently showing stock as available when this may not be the case. We will always try our very best to ensure that the stock information is as accurate as possible, however from time to time we may not be able to honour pricing when the offer is limited by stock - this includes clearance offers, Black Friday deals etc. For this reason we do not debit cards at the point of order but only following a check of stock levels. If the item ordered is unavailable we will contact the customer as soon as possible.